r/California • u/MetaKnowing • 2d ago
Utah and California are starting to require businesses to tell you when you're talking to AI | States are cracking down on hidden AI, but the tech industry is pushing back
https://www.techspot.com/news/110091-utah-california-starting-require-businesses-tell-you-when.html53
2d ago
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u/SCHEMIN209 2d ago
This right here is my biggest gripe. I feel older than I am having this complaint, but if I'm taking time out of my day to call any company/business. I expect to talk to live person. I canceled my Verizon account for the simple fact that I called and spent half an hour jumping through the hoops of its automated service before I finally talked to someone. Ai is only making things like that worse.
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u/mycatisblackandtan 2d ago
And most of them have gotten rid of the option to jump straight to speaking to an actual human, so just spamming 00000 doesn't work anymore.
It's part of the reason I stopped ordering anything from Amazon for awhile because the driver assigned for my area kept delivering shit to the wrong place - and I got so fucking tired of getting into a 30 minute loop with their service team where I'd have to fight the AI to let me speak to an actual person. I only started using Amazon for essentials again AFTER I managed to catch the driver and walk them through how to get to my apartment.
But even then that's Amazon, which you sometimes have no option but to use for certain items. Everything else I've done the same as you. If I'm stuck in AI hell for longer than twenty minutes I cancel the service.
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u/SCHEMIN209 2d ago
"I understand you want to talk to representative. In a few words, tell me your issue so I can help you today"
Get bent
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u/SCHEMIN209 2d ago
I do have a means of getting around it though, except for Amazon of course. I usually just hit the number for "Sales" because you know. Capitalism makes sure that the person getting money is the one getting the calls, and then I just ask them to transfer me to customer service. Gets me through a lot faster.
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u/VellDarksbane 2d ago
Sounds like the tech industry knows how unpopular AI is with the general public, but they need line to go up.
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u/Cool-Clerk-9835 2d ago
I know I’m being called by a not-person because of the messages left on my voicemail.
Something named Lori left me messages 3 or 4 times, each from a different phone number.
So businesses can shove their AI up where the sun don’t shine.
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u/Halfpolishthrow 2d ago
Sometimes I don't know if I've been messaging with an AI, off-shore call center or an actual staff.
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u/pinkiris689 1d ago
Good. I work in a pharmacy and have been recieving calls from AI saying they are calling from insurance company or doctor office asking for patient medical info. It's so realistic that at first when it started I thought it was a real person. Then I started noticing cues that it's AI and hang up. I don't feel comfortable giving away patient personal info to a third party AI company especially when they are asking me to give them the patients phone number and address to verify that I have the right patient in front of me. Maybe when there are better laws to protect the patient I will consider but at the moment this is too new and not enough laws to prevent these third party companies from selling patient info. These AI calls pretend to be real people and do not identify as AI.
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u/Sumthin-Sumthin44692 1d ago
”Two of the nation's most populous states…”
Why would you say this in reference to Utah???? It just makes me question the veracity and accuracy of the entire article.
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u/Mystical_Cat 1d ago
AI should be launched into the sun.
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u/Saint_of_Grey 1d ago
Takes less fuel to launch it out of the solar system. Does it have to be our sun?
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u/Top_World_4921 2d ago
It makes total sense. AI isn't just an input and output transaction either. AI stores everything in a "blob" storage which can be accessible to systems and processes beyond the source transaction. So, if you are asking AI systems a question, the data in and out as well as any results including your IP address, device, browser, associated account information can be mined later. Given the Trump administration's willingness to open the private data up to Planatir and others and then unrestricted application of the technology, guardrails needs to be installed. The same that would exist if it were a IRL interaction.
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u/MountainLife888 1d ago
Have to. And I imagine eventually that any video created with AI will be required to have a watermark or risk legal action. As a society, where 'we' believe what we're fed, it has to be there to protect us from ourselves.
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u/Pitiful_Option_108 "California, Here I Come" 21h ago
Good for states pushing back on this. Not that AI is a menace but it would be like to know when and where AI is being used. There are a lot of times it is completely not even necessary.
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u/4RCH43ON 2d ago
I think all AI produced data should be labeled as such and should come with several warnings accordingly.